Chapter 5: Who Can Help, and Who Will

Ability, willingness, and availability

Nothing beats skill. Nothing. If you lose, you didn't have the skill to win.

What has been agreed

Don't try to control; set deadlines and expectations instead. If you're on the receiving end, don't just guess timelines and results. Take some time to answer if it's a big project.

What behavior tells you

People with persistence are unicorns. They will stay late and arrive early. It doesn't mean they have skill, only that their focus is more tuned.

Be fearful; it can change on a dime. You have become a leader if one of these people wants to participate. Never take them for granted.

Good leaders are also good followers.

Adjust the expectation

Set boundaries when people need you more than them. If they're willing to pay, don't take them for granted.